How can we help?
Questions about your account, billing, refunds or the API: write to us and we will look into it.
Contact us
Email support@gpuforge.io. Write from the email address of your account and include your machine id or job id (shown in the console), so we can find it fast.
Billing and payments
GPU Forge is prepaid: you top up your balance by card, and payments are processed by Stripe. Machines are billed per second at the price shown before you start them; jobs are billed per result, with a quote before each job runs. A job that fails is not charged.
When your balance reaches $0 we warn you, nothing new starts, and about 10 minutes later your machines are released and their disks deleted. See pricing
Refunds
Unused prepaid credit is refundable to your original card, usually within 10 business days: email support@gpuforge.io from your account's address. Compute already used (machine time and completed jobs) is not refundable.
If something on our side failed and charged you, tell us and we will put it right. Terms of Service, section 4
Card disputes
Please contact us first. If a payment is reversed or disputed, the same amount is deducted from your balance, and the account may be paused until it is settled.
Close your account
You can close your account at any time: email support@gpuforge.io from your account's address. Unused credit is refunded as described under Refunds.
Technical help
The documentation covers getting started, the API and our programs.
Report abuse or a security issue
Email support@gpuforge.io with the subject “Abuse” or “Security”.